Community Representative – Part Time

Position Summary:

Victory’s Big Patio Community Representative is responsible for sharing the authentic story of Verrado with visitors to the Big Patio. Team members are community representatives and a resource for people interested in learning what life is really like at Victory.

Essential Functions and Responsibilities:

The Community Representative will welcome visitors who are interested in making Victory @ Verrado their new home. They will assist with questions and information gathering from a variety of resources.

  • Provide an understanding of community life in Verrado through personal and/or shared experiences that is aligned with Verrado and DMB’s brands.
  • Accurately interpret people’s body language and interest, and respond appropriately as an ambassador for the community. Facilitate the use of a variety of resource materials to help people explore Verrado’s story.
  • Maintain and share accurate and up-to-date information on the overall project and greater community.  Answer questions and assist guests in any way possible.
  • Work on behalf of builder partners to direct interested visitors to the appropriate builder product.
  • Maintain overall appearance of the Big Patio including the organization and tidying of the area.
  • Support community meetings, club gatherings and special events being hosted at the Big Patio or within the community, by assisting with the execution of these activities.
  • Support and help facilitate all aspects of the Discover Victory Program.
  • Host weekly Prospect Happy Hour.
  • Monitor and maintain collateral and office supply inventory.
  • Maintain traffic reports on a daily/weekly basis.
  • Responsible for answering phones and routing appropriately, and for screening, directing and/or handling correspondence and mail.
  • Completion of any tasks designated by the Customer Experience Manager and special projects assigned by the marketing team.
  • A minimum of one weekend day shift will be required. All crew members will abide by the uniform and dress code as outlined by Customer Experience Manager.
  • Respond to customer email/web mail inquiries in the manner of professional business correspondence. Route to builders per established protocol.
  • Utilize DMB’s database to input guest registration information.  Accuracy is mandatory.
  • Maintain accurate and up-to-date customer information in the database.
  • Maintain files in an orderly manner

Non-Essential Skills and Experience:

  • Administrative support
  • CRM experience would be helpful
  • Completion of any tasks assigned by the Customer Experience Manager and special projects assigned by the marketing team

Knowledge/Skills:

  • 2+ years experience in retail sales and/or marketing
  • Computer experience – Microsoft office products: Word, Excel and Outlook

Job Competencies:

  • Must be able to work part-time hours on a weekly set schedule. Also requires working weekends.
  • Strong verbal and written communication and customer service skills
  • Ability to work well under pressure
  • Ability to plan, organize, and prioritize multiple responsibilities in order to meet deadlines
  • Able to work independently and in a team environment
  • Tactful and diplomatic interpersonal skills
  • Conscientious and dependable work ethic
  • Ability to follow through on tasks
  • Exhibit an ability to foster a “team” environment when serving both internal and external customers
  • A professional and polished personal presentation

Work Environment:

  • This position requires long periods of time standing and walking
  • Work location assignments may vary (Big Patio and Victory Club)

Resumes along with a cover letter should be emailed to the attention of Tere Camarena at tcamarena@dmbinc.com or faxed to: 480-867-3901.  Phone 480-367-7324.

DMB ASSOCIATES, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

Let’s do great things together.

Get in Touch